How can we help?
Questions about a product, your order, a repair or a warranty claim. Contact us any way you like.
Common questions
Can I buy online?
Not yet. Every product page shows the price, then you can call or WhatsApp us on 055 363 6366 to check stock, reserve a model or arrange collection.
Are the prices on the website final?
Prices shown are retail prices in Ghana cedis and may change. The final price is always the quoted price. For wholesale prices, make a wholesale enquiry.
My appliance doesn't work out of the box. What do I do?
Report it within 24 hours of delivery or first use. We'll inspect it and, once the fault is confirmed, replace it. Keep your receipt and the packaging.
How long is the warranty?
Mikachi appliances have a 1-year limited warranty against manufacturing defects. See the full Mikachi warranty. For other brands, ask us about the cover for your model when you buy.
How do I make a warranty claim?
Bring the appliance to the Lava branch where you bought it, with your receipt. If it's too large to carry, call or WhatsApp us first.
Can you repair something that's out of warranty?
Yes. Faults outside the warranty can be repaired at your cost. Contact us and we'll tell you what's involved.
Do you sell to shops and businesses?
Yes. See Wholesale or send us an enquiry.