After-sales
Warranty policy
Every Mikachi appliance is covered against manufacturing defects. Here is what our warranty covers and how to get help.
01
Coverage
- Limited warranty against manufacturing defects during the applicable warranty period (1 year).
- Warranty claims are subject to inspection and verification by Mikachi.
- Proof of purchase may be required, so keep your receipt.
02
Warranty resolution
- Eligible claims may be resolved through repair or replacement, at Mikachi's discretion.
- Where the same product is unavailable, an equivalent model may be provided.
03
24HOURS
Dead on arrival (DOA)
Products found defective upon delivery or initial use must be reported within 24 hours. DOA claims are subject to inspection and verification prior to replacement.
04
Exclusions
The warranty does not cover faults or damage arising from:
- Misuse
- Accidents
- Unauthorised repairs or modifications
- Power surges or voltage fluctuations
- Pests
- External or environmental conditions
- Negligence
- Improper installation or maintenance
- Abnormal electrical, water or gas supply
- Transportation or relocation
- Corrosion
- Normal wear and tear
Or any use contrary to the product's specifications or operating instructions.
05
Non-warranty repairs
Faults outside warranty coverage may be repaired by Mikachi at the customer's cost.
Need help with your appliance?
Bring it to the Lava branch where you bought it, together with your receipt, or contact us first.